Consumer resources
Being an informed consumer of mobile wireless or fixed internet services will help you get the most from your services and protect you and your data. The following resources provide information about purchasing services, what to do in the case of an emergency or if your device is lost or stolen, how to protect your data, and additional information on other related consumer and public safety topics.
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Responding to Extreme Weather and other Natural Disasters
Learn how service providers keep Canadians connected during severe weather events and other emergencies.
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Preparing for Severe Weather Events & Other Emergencies
Read about steps you can take to help protect you and your family for severe weather events and other emergencies.
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The Wireless Code
Know your rights as a mobile wireless services consumer, and the rules service providers must follow.
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The Internet Code
Know your rights as a wireline internet services consumer, and the rules service providers must follow.
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Emergency calls and public safety
Learn how your mobile phone can help in emergency situations.
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Wireless number portability
Find out how to keep your number when you change service providers.
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Radiofrequency safety standards
Get information about radiofrequency energy and safety.
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Towers and antennas
See how the government of Canada oversees the location of cell towers and antenna.
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Purchasing a pre-owned mobile phone
Read tips on how to protect yourself from unwanted surprises when you buy a pre-owned phone.
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Lost or stolen devices
Learn what to do and how to protect your data if your device is lost or stolen.
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Protect your data
Find out how to protect your data from unauthorized access.
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5G and aviation
Discover how 5G services interact with aviation services.
