Lost or stolen devices
Lost or stolen device
If your mobile device or SIM card is lost or stolen, you should contact your wireless provider immediately. Some service providers allow you to suspend your device or SIM card. Service providers can also add your device to the national list of lost or stolen mobile devices so that it can’t be used on any network in Canada.
If your device was stolen report the theft to the police.
You should also update all of your passwords used for online access to banking, social media, retail, and other sites. Also contact your financial institution as it may use your mobile number for banking website authentication.
To reduce the risk of theft:
- Keep your device locked with a strong password or code;
- Consider using phone features or apps that allow you to track the location of your device and erase data if your device is lost or stolen;
- Keep a record of your phone’s IMEI number, PIN number, phone number, make and model, colour and any other appearance details. The IMEI (International Mobile Equipment Identity) number can be obtained on most phones by dialing *#06# on your device; and