The Wireless Code 

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Protecting your wireless rights 

The CRTC’s Wireless Code came into effect in December 2013 and was updated in 2017. It details the basic rights for all mobile wireless service consumers and small business customers and establishes rules that service providers must follow. 

The Wireless Code makes it easier for wireless consumers to:

  • understand their mobile service plan;
  • change providers;
  • avoid unexpected charges; and
  • determine if a service is right for them during a trial period

The full text of the Wireless Code can be seen here. Consumers may also consult their service providers’ website for more information about the Wireless Code.

Postpaid or prepaid?

A summary of differences in the way the Wireless Code addresses postpaid versus prepaid services can be found here.   

Accessible Wireless Code resources

A series of videos have been developed in American Sign Language (ASL) and Langue des signes québécoise (LSQ), which include voice-over and transcripts, to assist persons with a variety of disabilities understand their rights under the Wireless Code. These videos can be found here.    

File a report  

If you think that your rights under the Wireless Code are not being respected, you should first try to resolve the issue with your service provider. If you are unable to resolve the issue, you may contact the Commissioner for Complaints for Telecommunications Inc. at: 

Mail: P.O. Box 560067, Minto Place RO, Ottawa ON K1R 7Z1 

TTY: 1-877-782-2384 


Email: [email protected] 

Toll-free: 1-888-221-1687 

Fax: 1-877-782-2924