Pause. Verify. Report: Practical Steps to Help Protect Yourself from Scams

March 13, 2026

It can start with an urgent message claiming you owe duties to Canada Post, a senior executive at your company needs a “quick favour,” or that your home electricity will be shut off due to an unpaid bill.

March is Fraud Prevention Month, a critical reminder that as fraudsters evolve their tactics and messaging, our responses must keep pace. Protecting yourself requires understanding the red flags to watch out for and the ways you can guard against potential scams. Last week, we explored the ways telecom providers use modern technology to stop and identify suspicious calls and messages before they reach you, and the built-in tools your device uses to help filter and identify potential scams. This week, we highlight some modern scam techniques Canadians should be aware of and some of the steps you can take to help protect yourself against certain types of fraud.

Evolving Fraud Tactics

The four broad categories of fraud outlined below highlight some of the most common ways fraudsters are currently attempting to use the internet and other telecommunications services to obtain consumers’ personal information. While telecommunications providers and other partners continue to implement safeguards to help prevent these scams, fraudsters constantly adapt their tactics and look for new opportunities to target Canadians. For a more comprehensive overview of common scams and fraud types, visit the Canadian Anti-Fraud Centre at https://antifraudcentre-centreantifraude.ca.

Phishing/Smishing/Vishing

Fraudsters often impersonate trusted organizations — such as financial institutions, government departments, or well-known companies — to convince consumers to share sensitive personal or financial information. These scams may arrive by email, text message, or phone call. Phishing scams typically involve messages that prompt consumers to click a link or open an attachment that appears to come from a legitimate source, while vishing occurs through voice calls that often create a sense of urgency to pressure individuals into acting quickly.

Stay Safe: Never click suspicious links or share personal info over the phone. When in doubt, contact the company directly using a trusted phone number or email.

Online Fraud

Fraudsters also use online platforms and digital services to mislead consumers and encourage them to share personal information or send money. By creating convincing online content or impersonating legitimate organizations, scammers attempt to build trust and prompt individuals to act before verifying the request. Common examples include fake websites that mimic legitimate businesses or government services to capture personal or financial information, as well as scams on social media that promote fraudulent job opportunities, giveaways, or investment offers.

Stay Safe: Always verify website URLs and be cautious of deals that seem too good to be true.

Malware/Spyware

Some scams involve the use of malicious software designed to gain access to devices or sensitive information. This software — often referred to as malware or spyware — can be installed when someone clicks on a malicious link, downloads an infected file, or installs an unverified application. Once installed, malware can log keystrokes, steal login credentials, or give hackers remote access to a victim’s device. Some forms of spyware can silently monitor online activities, capturing banking details and other confidential data.

Stay Safe: Keep your software updated and avoid downloading apps from unverified sources.

Hacking

Cybercriminals may also attempt to gain unauthorized access to accounts by exploiting security weaknesses, such as weak passwords or previously compromised login credentials. In some cases, information obtained through past data breaches may be used to try to access other accounts if the same password has been reused across multiple services.

Stay Safe: Use strong, unique passwords and enable two-factor authentication (2FA) wherever possible.

Reporting Fraud Attempts: Your Actions Protect Others

If you’ve been targeted, reporting it to authorities can help them map these networks and protect other Canadians.

You can forward scam text messages for free to 7726 (SPAM) so your provider can investigate them and you can report any kind of fraud to the Canadian Anti-Fraud Centre at 1-888-495-8501, or online at https://reportcyberandfraud.canada.ca.

If you suspect you’ve become a victim of fraud:

  • Secure Your Accounts: Call your bank immediately if you shared financial info. Contact your telecom provider immediately, if you suspect your mobile device, SIM card or account have been compromised.
  • Call Local Police: If you’ve lost money or your identity is stolen, file a report.

Being caught up in a fraud attempt may feel embarrassing but it happens to tens of thousands of Canadians each year. Reporting suspected fraud to the appropriate authorities is our best collective defence.

Stay Sharp Year-Round

While Fraud Prevention Month is a great time to refresh your skills, the fight continues 365 days a year. By staying alert and sharing these tips, we can reduce the impact of fraud and create a more secure digital environment for everyone.

For more fraud prevention tips and to explore our latest security resources, visit our anti-fraud page here. You can also see our previous blog post, Fraud Prevention Month: Protecting Canadians from Scam Calls and Messages, here.

Fraud Prevention Month: Protecting Canadians from Scam Calls and Messages

March 1, 2026

The message seems just real enough that you can’t simply ignore it.

It could be an alert about a pending refund or an unpaid expense. Sometimes it’s a frantic caller, claiming to be a relative who was just in an accident. Other times, it’s a job offer, a stranger expressing romantic interest, or even a free vacation.

March is Fraud Prevention Month, an important reminder for Canadians to stay vigilant as fraud and scam tactics continue to evolve. The digital landscape in 2026 is more complex than ever, and while criminals are constantly adapting their methods, Canadians are not facing this challenge alone. Protecting yourself starts with awareness and being cautious about unexpected calls and message, and it is reinforced by a broad network of protections working behind the scenes to help reduce risks.

While no system can stop every scam, Canada’s telecom providers, device manufacturers and operating system developers continue to invest in advanced technologies that help identify, filter, and flag suspicious calls and messages before they reach you. In this post, we look at some of these technologies.

How Telecom Providers Protect You

Telecom providers play an important role in helping protect Canadians from fraud and scams. Working both independently and in coordination with law enforcement, they use a range of network-level tools and technologies designed to detect, block, and reduce scam activity. Some of these tools and technologies include:

  • Call Blocking: Universal Network-Level Call Blocking (UNLCB) is one tool telecom providers use to help protect Canadians against certain unwanted calls by blocking calls with blatantly false call display data. Calls with invalid numbers are automatically blocked, such as numbers like 000-000-0000 and others that don’t conform to international numbering plans.
  • AI-Powered Network Filtering: Carriers use advanced, self-learning AI engines to analyze call and messaging patterns in real-time. By identifying suspicious patterns, such as large volumes of identical messages sent from a single source, these systems can flag, filter, and limit scam traffic as it emerges.
  • Caller ID Authentication (STIR/SHAKEN): STIR/SHAKEN protocols help protect Canadians from spoofed calls by verifying the authenticity of caller ID information. These protocols use digital certificates to confirm that a call is coming from the displayed number and has not been altered in transit.
  • Blocklisting: Blocklisting keeps messages from known scam numbers and email addresses from reaching consumers by automatically blocking or flagging them as suspicious. Block-listing helps reduce the volume of unwanted communications, complementing other security measures such as spam filters and call authentication protocols.

Telecom providers also have dedicated teams specializing in fraud prevention, detection, and rapid response to emerging threats. They work closely with law enforcement, regulators, and industry partners to stay ahead of evolving fraud tactics.

Smartphone Security Features

In addition to network-level protections, smartphone manufacturers have introduced a range of security features designed to help detect and reduce scam activity. Some of these tools are enabled by default, while others require users to turn them on in their device or app settings. It’s worth reviewing your settings to ensure you’re taking full advantage of the protections available to you:

  • Live Call Screening: Some phones can answer unknown callers and show you a live transcript of their response. (Available on iPhone 11 or newer / Pixel 6 or newer)
  • Intelligent Scam Detection: If you have activated it on your phone, built-in AI can listen for potential scam language during calls (like requests for gift cards) and warn you with an on-screen alert. (Available on Pixel 9 or newer, except Pixel 9a)
  • Filter Unknown Senders: To avoid potential scam texts, you can set your messaging app to filter unknown senders into a separate folder without sending you a notification. (Available on most iPhone and Android devices released since 2021)
  • Advanced Protection Mode: For an extra layer of defense, modern devices offer an option to “harden” your phone to protect against potential attacks (“Lockdown Mode” for iPhones and “Advanced Protection Mode” for Android devices). This setting limits certain features and enforces strict security protocols to reduce the risk of sophisticated malware gaining a foothold on your device. (Available on most iPhone and Android devices released since 2021)

Together, telecom providers and device manufacturers have built multiple layers of protection into both networks and smartphones to help reduce scam activity. By taking advantage of the tools available and staying informed, Canadians can further strengthen their protection in an increasingly digital world.

In a future post, we’ll discuss steps you can take to protect yourself and how to report suspected fraud. You can also explore our anti-fraud resources at canadatelecoms.ca/anti-fraud.